24/7 Emergency: 1-800-POWER-ON
Report Outage: 1-800-NO-POWER

Welcome to Innovation Utility

Delivering clean, reliable energy to over 2.3 million customers across the region

Our Mission

Providing safe, sustainable, and innovative energy solutions while empowering our customers to make smarter energy choices.

Quick Actions

Manage your energy service with ease

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Start Service

New to the area? Get connected in 3 easy steps

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Report Outage

24/7 outage reporting and real-time updates

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Pay Bill

Quick, secure payment options available

99.8%

Award-winning service uptime

2.3M+

Trusted customers across 12 counties

35%

Renewable energy and growing

🌟 Discover Our Smart Grid Revolution!

Join thousands of customers already saving with our intelligent energy management system. Real-time monitoring, predictive maintenance, and personalized energy insights at your fingertips.

Innovation & Sustainability

Leading the way to a cleaner, smarter energy future

Smart Grid Technology

Advanced monitoring and self-healing grid infrastructure

Renewable Energy

Committed to 100% renewable energy by 2035

Community Microgrids

Local energy resilience and independence

Electric Vehicle Support

Charging infrastructure and special EV rates

Customer Services

We're here to help - managing your energy service has never been easier

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Start Service

Getting started is simple with our 3-step process. Most applications approved within 24 hours.

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Stop Service

Moving made easy. Schedule disconnection up to 60 days in advance.

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Transfer Service

Moving within our service area? Transfer your service seamlessly.

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Balance Inquiry

Quick access to your current account balance and payment history.

What You'll Need

For New Service

• Valid photo ID
• Proof of residence (lease, mortgage, or utility bill)
• Social Security Number or Tax ID
• Preferred service start date

Processing Times

• Most applications approved within 24 hours
• Connection typically within 1-2 business days
• Emergency connections available for urgent needs

My Account

Manage your energy account and preferences

Current Bill

$142.85

Due: March 15, 2025

Energy Usage

This Month: 875 kWh

Last Month: 920 kWh

You saved: 45 kWh (5%)

Account Information

Account: 1234567890

Service Address: 123 Main St, Anytown, ST 12345

Rate Plan: Residential Standard

AutoPay Settings

Status: Active

Payment Method: •••• 4532

Next Payment: March 15, 2025

Notifications

✓ Bill Ready Alerts

✓ Usage Threshold Alerts

✓ Outage Notifications

Energy Efficiency

Your efficiency score: 8.2/10

Potential monthly savings: $23

Login / Register

Existing Customers

Forgot Password?

New Users

Create your online account to:

• View and pay bills online
• Monitor your energy usage
• Set up alerts and notifications
• Access exclusive programs

Efficiency & Savings

Discover ways to save energy and reduce your bills

Energy Efficiency Programs

Take advantage of our comprehensive savings programs

🏠 Home Energy Audit

Get a professional assessment of your home's energy efficiency. Our certified auditors will identify areas for improvement and provide personalized recommendations.

Savings: Up to 30% on energy bills

Cost: $50 (rebated with qualifying improvements)

💡 Smart Thermostat Rebate

Upgrade to a smart thermostat and receive up to $150 in rebates. Smart thermostats can save you 10-15% on heating and cooling costs.

Rebate: Up to $150

Eligible Models: Nest, Ecobee, Honeywell, and more

🌟 LED Lighting Program

Replace old incandescent bulbs with energy-efficient LEDs. Get discounted LEDs at participating retailers.

Savings: Up to 75% less energy than incandescent

Discount: 30% off at participating stores

🔋 Electric Vehicle Program

Special rates for EV owners plus rebates on home charging stations. Join the clean transportation revolution.

Time-of-Use Rates: As low as $0.08/kWh during off-peak hours

Charging Station Rebate: Up to $500

☀️ Solar Panel Incentives

Generate your own clean energy with solar panels. Net metering allows you to sell excess power back to the grid.

Net Metering: Full retail rate credit for excess generation

Interconnection: Streamlined approval process

Budget Billing Plans

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Equal Payment Plan

Spread your annual energy costs over 12 equal monthly payments. No more seasonal surprises!

Benefits:

• Predictable monthly bills
• No enrollment fees
• Annual true-up adjustment

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Low-Income Assistance

Qualified customers can receive bill assistance and weatherization help through our assistance programs.

Programs Available:

• Energy assistance grants
• Weatherization services
• Budget counseling

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Time-of-Use Rates

Save money by using energy during off-peak hours. Perfect for customers with flexible schedules.

Peak Hours: 3 PM - 8 PM weekdays
Off-Peak Savings: Up to 40% lower rates

Energy Usage Calculator

Calculate Your Potential Savings

Innovation & Sustainability

Leading the way to a cleaner, smarter energy future

Smart Grid Technology

Our intelligent grid system delivers reliable, efficient energy

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Smart Meters

Advanced metering infrastructure provides real-time usage data and enables two-way communication between your home and our grid.

Benefits:

• Real-time usage monitoring
• Faster outage detection
• Accurate billing
• Remote service connections

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Grid Modernization

We're investing $2.5 billion in grid infrastructure to improve reliability and integrate renewable energy sources.

Improvements:

• Self-healing grid technology
• Predictive maintenance
• Enhanced cybersecurity
• Renewable integration

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Community Microgrids

Local energy systems that can operate independently during outages, providing enhanced resilience for critical facilities.

Features:

• Local energy storage
• Renewable generation
• Emergency backup power
• Community ownership options

Renewable Energy Commitment

🌞 Solar Power

Over 500 MW of solar capacity installed with plans for 2,000 MW by 2030

💨 Wind Energy

Partnership with wind farms generating clean energy for 300,000 homes

🔋 Energy Storage

Battery storage systems to balance renewable generation and grid stability

🌱 Carbon Neutral

Committed to net-zero emissions by 2035 through renewable energy and efficiency

Environmental Impact

🌍 Our 2024 Environmental Progress

• 35% renewable energy - Up from 28% in 2023
• 2.1 million tons CO2 avoided - Equivalent to removing 455,000 cars from roads
• 15% reduction in methane emissions - Through infrastructure upgrades
• 500,000 trees planted - Community reforestation program

🎯 2030 Goals

• 75% renewable energy - Triple our current renewable capacity
• Net-zero carbon emissions - Five years ahead of industry average
• 100% electric vehicle fleet - All company vehicles electric by 2030
• 1 million smart homes - Connected devices and energy management

Innovation Hub

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Research & Development

Our Innovation Lab partners with universities and startups to develop next-generation energy technologies.

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Pilot Programs

Test new technologies with select customers before full-scale deployment. Be part of the energy future!

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Community Partnerships

Collaborating with local organizations to promote energy literacy and environmental stewardship.

About Innovation Utility

Powering communities with reliable, sustainable energy for over 75 years

Our Story

📜 Company History

Founded in 1948, Innovation Utility began as a small regional power company serving three counties. Through strategic growth and technological advancement, we've become a leading energy provider serving over 2.3 million customers across 12 counties.

Key Milestones:

• 1948: Founded as Regional Power Company
• 1965: First nuclear power plant constructed
• 1992: Pioneered demand response programs
• 2008: Launched first smart grid pilot
• 2015: Committed to carbon neutrality
• 2020: Became Innovation Utility, reflecting our innovation focus
• 2024: Achieved 35% renewable energy portfolio

Our Values

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Safety First

The safety of our customers, employees, and communities is our top priority. We maintain the highest safety standards in all our operations.

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Environmental Stewardship

We're committed to protecting the environment through clean energy investments and sustainable business practices.

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Innovation

We continuously invest in new technologies and solutions to improve service and reduce environmental impact.

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Community Partnership

We're more than an energy provider - we're a community partner invested in the prosperity of the regions we serve.

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Reliability

We deliver consistent, dependable energy service that powers homes and businesses 24/7/365.

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Affordability

We work to keep energy costs reasonable while investing in infrastructure and clean energy technologies.

Leadership Team

Sarah Johnson

Chief Executive Officer

Sarah has led Innovation Utility since 2018, driving our transformation into a clean energy leader. She previously served as COO at Atlantic Energy and holds an MBA from Wharton.

Michael Chen

Chief Technology Officer

Michael oversees our smart grid modernization and innovation initiatives. He joined us from Tesla Energy and holds advanced degrees in electrical engineering.

Emily Rodriguez

Chief Financial Officer

Emily manages our financial strategy and investor relations. She brings 20 years of utility finance experience and is a CPA with expertise in project financing.

David Thompson

Chief Operations Officer

David ensures reliable service delivery across our territory. He's a 25-year utility veteran with expertise in grid operations and emergency response.

Lisa Park

Chief Customer Officer

Lisa leads our customer experience transformation and digital initiatives. She previously led customer operations at Pacific Power and holds a degree in business administration.

Robert Williams

Chief Sustainability Officer

Robert drives our environmental and sustainability programs. He's a recognized expert in renewable energy integration and carbon reduction strategies.

Community Engagement

🏫 Education Programs

We partner with local schools to provide energy education and STEM programs. Over 50,000 students have participated in our educational initiatives.

Programs:

• Energy efficiency workshops
• Science fair sponsorships
• Scholarship programs
• Career exploration events

🌳 Environmental Initiatives

Beyond providing clean energy, we actively support environmental conservation in our communities.

Programs:

• Tree planting campaigns
• Pollinator habitat creation
• Wildlife conservation partnerships
• Community garden support

🎯 Economic Development

We support local economic growth through business development partnerships and workforce training programs.

Initiatives:

• Business attraction incentives
• Workforce development programs
• Local supplier preferences
• Innovation district partnerships

Help & Contact

We're here to help 24/7 with all your energy needs

Contact Information

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Customer Service

Phone: 1-800-POWER-ON (1-800-769-3766)

Hours: 24/7

For account inquiries, billing questions, and general assistance

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Emergency & Outages

Phone: 1-800-NO-POWER (1-800-667-6937)

Hours: 24/7

Report power outages, downed lines, or gas leaks

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Business Services

Phone: 1-800-BIZ-POWER (1-800-249-7693)

Hours: Monday-Friday, 8 AM - 6 PM

Dedicated support for business customers

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New Construction

Phone: 1-800-NEW-SERV (1-800-639-7378)

Hours: Monday-Friday, 7 AM - 5 PM

New service installations and construction projects

Service Centers

🏢 Downtown Service Center

Address: 123 Main Street, Metro City, ST 12345

Hours: Monday-Friday 8 AM - 5 PM, Saturday 9 AM - 2 PM

Services: Bill payment, account setup, energy efficiency consultations

🏢 Westside Service Center

Address: 456 Oak Avenue, Westtown, ST 12346

Hours: Monday-Friday 8 AM - 5 PM

Services: Full customer service, contractor services, business support

🏢 Northside Service Center

Address: 789 Pine Road, Northville, ST 12347

Hours: Monday-Friday 8 AM - 5 PM

Services: Account management, energy audits, payment assistance

Frequently Asked Questions

How do I report a power outage?
You can report outages online through our website, call 1-800-NO-POWER, or use our mobile app. Our automated systems often detect outages before they're reported, and we'll send updates on restoration progress.
How do I start or stop electric service?
You can start or stop service online through our website or by calling customer service at 1-800-POWER-ON. We recommend scheduling service changes at least 2 business days in advance.
What payment methods do you accept?
We accept payments by check, credit card, debit card, bank transfer, and cash at authorized payment locations. You can pay online, by phone, by mail, or in person at our service centers.
How can I lower my energy bill?
Take advantage of our energy efficiency programs, adjust your thermostat settings, use LED lighting, and consider our time-of-use rates. We offer free energy audits to help identify savings opportunities.
What should I do if I smell gas?
If you smell gas, leave the area immediately, don't use electrical switches or phones, and call 911 and our emergency line at 1-800-NO-POWER from a safe location. Do not try to locate the source yourself.
How do I read my smart meter?
Smart meters automatically send readings to us, so you don't need to read them manually. You can view your usage data in real-time through our website or mobile app.
What is net metering?
Net metering allows customers with solar panels to receive credit for excess electricity they generate and send back to the grid. You'll receive full retail rate credit for the energy you contribute.

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